Bulletin of Geography
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BGSS No. 21 (2013)

Title:
Staff qualification and the quality of tourism-related services in the Nitra region.

Authors
  • Adriana Grenčíková - A. Dubček University of Trenčín, Faculty of Social and Economic Relations, Department of Management and Human Resource Development, ©tudentská 3, 911 50 Trenčín, Slovak Republic
  • Sergej Vojtovič - A. Dubček University of Trenčín, Faculty of Social and Economic Relations, Department of Management and Human Resource Development, ©tudentská 3, 911 50 Trenčín, Slovak Republic
  • Monika Gullerová - Department of Social Sciences and Humanities, ©tudentská 2, 911 50 Trenčín, Slovak Republic


    • Keywords
    tourism industry, human potential, staff quality, guest satisfaction, service quality

    Abstract
    The study attempts to justify the importance of the human potential quality, one of the key factors for the development of tourism industry. Moreover, the study attempts to establish a correlation between the human potential quality and the quality of tourism-related services. Next, the study emphasizes that not only geography-related factors, such as natural, historical and cultural sights, climatic and weather conditions getting the attention and interest by tourists, are vital for tourism industry. The human potential quality, including training, qualification and expertise, is important as well. Therefore, the study analyses the human potential quality in tourism industry, and assesses its impact on the service quality related to accommodation, catering, transport, organization and provision of sports, cultural and sightseeing events.

    Pages:
    41-48

    DOI:
    10.2478/bog-2013-0019


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